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Law Building

Greater customer satisfaction through innovation

The insurance industry is competitive, digital document management is a must, it requires natural language processing and OCR. Working with Beratics delivers that.

Could you tell us the difference between this year's and last year's contracts?

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Powered by Beratics

With faster devices and faster internet, the demand for better customer service has increased and has become the standard for most customers. Beratics powered chatbots or other automated communication channels will revolutionize your customer support system and make your platform the most powerful and convenient channel supported by an AI chatbot. Beratics develops chatbots according to your requirements. Answer all questions automatically. Compared to other providers, our bots do not need any training and focus on the content of the question instead of the formulation. Thus, our chatbots have better accuracy.

We speak the languages of your customers for you so that your agents don't have to learn all the languages. Our technology speaks 10 languages (English, German, French, Italian, Chinese, Russian, Turkish, Arabic, Portuguese and Spanish)

With Beratics' technology, insurance companies can now also revolutionize internal and external information management. If an employee is looking for a piece of content or a document in German, he can also find it in French in Geneva. This makes document management easier and more efficient. Duplicates become history, and repetitive creation of the same documents as well  offline and integrated OCR in more than 50 languages, all documents can be edited. Complicated and unsearchable FAQs (Frequently Asked Questions) pages are no longer the standard. Thanks to our technology, your customers can access all information in any language 24/7, regardless of how the customer formulates the question or starts the sentence; if an answer to the question exists in the database, it will then be displayed. We develop customer-specific solutions according to the requirements of your company.

The customer messages via email or contact forms can be answered automatically but in a personalized manner or are prepared by computer and sent to the customer with the approval of an agent. Your agents no longer have to write emails or personalized messages. The replies to each message are prepared beforehand and over time the database will be expanded with more inquiries and replies. 

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